Managed IT support: A proactive approach to your IT needs: we constantly monitor your infrastructure and do regular check-ups. By doing so we can address and resolve most of the incidents before they affect you. Monitoring processes includes but not limited to:
• Checking network, usage and backup reports;
• Regular network and system check-ups that can be unattended and/or remotely as well as planned on-site visits;
• Constantly looking ways to improve the efficiency of your business IT systems;
• Being aware of new technologies and solutions that can be beneficial to your business.

We have an extensive experience over the technology's you use or would like to use. You will experience our technical know-how, that will be presented to you timely, friendly and transparent. Your support service is handled or monitored with a 15-years experienced engineer: ensuring you always insured with technical and business know-how.

We can provide a full IT audit of your current systems to advise how we can assist you the best. A simple process is:

• A First meeting: This is where we will collect some information about your business. We will take into account the needs of the business, the current service provision and the hardware, software and networks that are in place.

• An IT Audit: This is where we will examine your IT systems and gather technical information about your network. This can be just after the first meeting.

• Analysing and consultancy: With the information gathered we'll generate our audit and make recommendations for improvement This may include upgrades or changes to elements of your systems, changes in the way the systems are managed or significant shifts in system architecture such as moving to the cloud. Each transition project has to be justified from a business perspective and will be carefully managed to minimise risk and ensure business objectives are met.

• Planning: If you decided to proceed with a managed IT support; we will plan the changeover while making sure the service distribution is minimal. Then if you like, we will report these plans to you.

• Deployment and Starting the support service: We will proceed with the plan to improve your systems and implement our management and support tools. After the deployment complete we will report you and start to support your entire business.

We are promising you::

• We will not let you down • You will be working with and engineer you know

• We will keep you informed as much as you like: like how we resolve it; are there any logical alternatives; approximately how long will it take (for complex project min and max times)

• You will always get a service better than your service level agreement

• Our services will be just what you need and you will be paying just for the service that you get.

• We will always work with a win-win approach. Our relationship will be always mutually beneficial.

• We will monitor your business not just technically: We will try understand your business as whole, its challenges and opportunities. Then we will provide advice and guidance on how we can improve your business IT wise.